Results-driven Customer Service Representative and Lead Generation Specialist with over 6 years of experience supporting US and Australian campaigns. Skilled in cold calling, appointment setting, sales, technical support, and customer relationship management. Proven ability to handle high-volume calls, qualify leads, overcome objections, and build strong customer relationships that drive engagement and results. Proficient in GoHighLevel (GHL) and Salesforce CRM, with a consistent track record of delivering excellent customer service, meeting targets, and contributing to business growth.
Experience: 2 - 5 years
• Offer FREE Energy-efficient products funded by the Victorian government to all eligible customers • Handle objections by explaining the features and benefits of the products • Make 200+ outbound calls in a day • Simultaneously do calls, SMS, and Email to eligible customers • Upsell multiple products and services that has rebates under the same program • Build strong relationship with customers by identifying their needs and wants • Secure a book date to install eligible products for the customers • Hit a daily sales quota to secure the revenue of the business after install completion
Experience: 2 - 5 years
Experience: 2 - 5 years
• Cater inbound calls from customers calling, chat and email to have their internet fixed for technical issues • Do an advanced technical troubleshooting on their internet using our tools provided by the company • Offer protection plans to lessen the cost if technician on site is needed. • Discuss billing disputes and identify a first call resolution
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
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