Executive Virtual Assistant | Customer Support for eCommerce

I am skilled in using Monday.com for project management, helping streamline team workflows and track project progress. I create and customize boards to organize tasks, set timelines, assign responsibilities, and manage deadlines effectively. By using automations, integrations, and visual dashboards, I enhance collaboration and ensure transparency across projects. My experience includes setting up project milestones, tracking performance metrics, and adapting workflows to meet team needs, ensuring projects are completed efficiently and on time.

Skilled in handling large volumes of emails efficiently. I manage inboxes daily, use canned responses, sort inquiries by priority, and ensure no message goes unanswered.

I have hands-on experience providing email and chat support for eCommerce stores using Shopify and Etsy. I respond to customer inquiries, resolve issues, process refunds/returns, and ensure excellent customer satisfaction with every interaction.

Experienced in managing tickets, tagging, resolving escalations, and using internal notes. I also helped improve response time and quality with templates and help desk suggestions.

Familiar with product listing setup, keyword optimization, variations, and managing customer questions. I currently support an Etsy shop with customer service and backend tasks.

I manage order processing, tracking, cancellations, and refunds directly in the Shopify backend. I also assist with basic product uploads and tagging.

Proficient in creating organized reports, trackers, response logs, and editable templates.