Logistics Virtual Assistant | Freight Customer Service & Client Support | Social

With over 2 years of experience in customer service, I have honed my skills in providing exceptional support, particularly within the healthcare sector, handling a major account with Aetna. My role involved managing customer inquiries, resolving issues efficiently, and ensuring a positive experience for every client interaction. Key Responsibilities: Customer Support: Provided high-quality service to customers, addressing inquiries, concerns, and issues related to healthcare services and policies with Aetna. Problem Resolution: Efficiently resolved customer complaints and issues by offering effective solutions, ensuring customer satisfaction and retention. Communication: Maintained clear and professional communication with customers, ensuring they were informed and understood their healthcare options and policies. Account Management: Managed customer accounts, ensuring all information was up-to-date, and assisted with billing, claims, and policy details. Compliance: Adhered to all healthcare regulations and company policies, ensuring that all customer interactions were handled with confidentiality and integrity. Documentation: Accurately recorded customer interactions and updates, maintaining detailed records to support ongoing service quality and compliance. Team Collaboration: Worked closely with other departments to ensure a seamless customer service experience, addressing any cross-departmental issues promptly.

With 6 months of hands-on experience as a Social Media Manager, I have developed and executed strategic social media campaigns that effectively drive brand awareness, engagement, and growth. I leverage my understanding of various social media platforms to create tailored content that resonates with target audiences and strengthens brand presence. Key Responsibilities: Content Creation & Curation: Developed and curated engaging content that aligns with brand identity, effectively reaching and resonating with the target audience on platforms such as Facebook, Instagram, Twitter, and LinkedIn. Social Media Strategy: Assisted in designing and implementing data-driven social media strategies to meet key business objectives, including increasing brand visibility, driving traffic, and boosting engagement. Community Management: Actively engaged with followers, responded to comments, and fostered a positive online community, contributing to customer loyalty and satisfaction. Analytics & Reporting: Monitored social media performance using analytics tools, and provided insights and reports to optimize ongoing campaigns. Collaborations & Partnerships: Supported the identification and cooperation with influencers and brand partners to enhance social media reach. Trend Analysis: Stayed informed on the latest social media trends to ensure that strategies remained innovative and competitive.