Administrative & Marketing Virtual Assistant | Operations, Email Marketing, Repo

With 7+ years leading teams and managing projects end-to-end, I leverage tools like Power BI and Metabase to drive efficient, data-informed outcomes.

I have extensive experience in capacity planning within customer service and project management. I assess resource needs, forecast demand, and align team capacity with business requirements. Using tools like Power BI and Metabase, I create data-driven insights to optimize staffing, improve efficiency, maintain service levels, and adapt to fluctuations in demand, supporting both client satisfaction and business goals.

Administrative, Marketing, and Operational Support I provide comprehensive support to ensure smooth daily operations and help clients achieve business goals efficiently. My work covers administrative, marketing, and operational tasks, including: Email & Calendar Management: Organizing appointments and ensuring timely responses. Social Media Support: Drafting and scheduling content, monitoring engagement, and assisting with campaigns. Graphic Design: Creating visuals using Canva for posts, newsletters, and marketing materials. Customer Service: Responding to client inquiries and resolving issues promptly. Data & File Management: Maintaining spreadsheets, entering data, and organizing cloud storage. Research: Conducting market, product, and competitor research to support decision-making. Tools: Canva, Google Workspace, Microsoft Office, Zoom, Slack, Gmail/Outlook Highlights: Managed multiple projects under tight deadlines. Delivered creative and administrative support that boosted client productivity. Maintained strong communication and problem-solving skills, working independently and collaboratively. Skills: Virtual Administrative Support · Microsoft Excel · Research

I have extensive experience in accounts receivable, managing invoicing, reconciling accounts, and resolving discrepancies efficiently. Skilled in financial systems, I ensure accurate billing, maintain strong customer relationships, and streamline processes to support organizational financial goals.

With extensive BPO operations experience, I manage teams, optimize processes, and implement strategies to boost efficiency and client satisfaction.

I am skilled in preparing monthly and invoice reports using Excel. Proficient with functions like SUM and VLOOKUP, PivotTables, and charts, I organize and visualize data clearly, ensuring accurate calculations and professional, easy-to-read reports that support effective decision-making.

I have over 5 years of experience in customer service at Convergys, developing strong communication and problem-solving skills while managing high volumes of inquiries and ensuring customer satisfaction. I then spent 2 years as a Resolution Specialist at Afni Phils, resolving escalated issues, performing root cause analysis, and implementing process improvements. These roles honed my abilities in de-escalation, conflict resolution, and proactive problem-solving, enhancing both customer satisfaction and operational efficiency.