Customer Service Support Aspiring to be a virtual assistant

In my previous role as a Real Estate Manager, I was responsible for selling a variety of properties, including condominiums, house and lots, and land. My duties involved overseeing the sales process, guiding clients through property selection, and negotiating deals to meet their needs. Additionally, I led the recruitment and management of real estate agents, building a strong team to drive sales growth. I provided training and support to agents, helping them develop their skills and achieve targets. Through strategic leadership and a focus on customer satisfaction, I contributed to the overall success of the sales team and company growth.

With seven years of experience in customer service, I have developed strong skills in handling customer inquiries, resolving issues, and providing product support. I’ve worked in both BPO environments and directly with clients, focusing on delivering exceptional service across various channels including phone, email, and chat. My ability to troubleshoot problems, manage customer expectations, and ensure satisfaction has consistently contributed to high customer retention rates and positive feedback.

I have experience in providing chat and email support, where I efficiently handled customer inquiries, resolved issues, and provided solutions in a timely manner, ensuring a positive customer experience.

In my previous role as a Technical Support Representative at Dreamscape, I was responsible for troubleshooting technical issues related to website creation, domain management, and web hosting. I assisted clients with resolving website errors, configuring domains, and ensuring their websites were properly set up and running smoothly. I also provided guidance on managing and updating website content, helping clients make the most of their hosting services. Additionally, I have experience with basic troubleshooting steps for internet connectivity and phone issues, ensuring that clients' devices and services were functioning properly. My role involved responding to customer inquiries, diagnosing technical problems, and offering solutions to ensure optimal website performance and customer satisfaction.

I also have six months of experience with GDS (Global Distribution System), where I assisted with booking and managing travel arrangements. This experience allowed me to work efficiently with travel data, making reservations and coordinating services for clients while ensuring smooth operations.

As an Operations Manager at a travel agency, I oversaw daily operations and managed a team, focusing on serving Chinese and Taiwanese clients. Although I am not bilingual, I effectively coordinated services, ensuring smooth communication and customer satisfaction. My responsibilities included employee management, handling client inquiries, and ensuring efficient service delivery across all travel-related operations.