Sherma

Data Entry Specialist / Appointment Setter / Email Support S

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Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($547.20/month)

Bachelors degree

Last Active

April 28th, 2026 (66 days ago)

Member Since

June 25th, 2024

Profile Description

I've worked as a Customer Service Associate for 7 years in total. I've handled different lines of business, both outbound and inbound, through phone, live chat, and email. I've received different kinds of inquiries and concerns regarding our customer's Telco issues. In addition, I've also taken inbound calls from our technicians about the delaying of their job order tickets when customers are not around, and I am the one who calls out our customers for confirmation and asks for their preferred time or availability. Entering data, processing the case, and encoding accurate information or details are my expertise. I am knowledgeable about navigating CRM tools. My dedication and work ethic when it comes to work are my strengths. If I'm given a certain task, I always see to it that I accomplished it with excellence and on time. I do love collaborating with my colleagues and sharing my knowledge.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Providing good customer service always makes the customers happy. That is why I always help them solve their problems and give the best solutions.

Office and Administration » Attention to Detail

Experience: 5 - 10 years

In every transaction, I always make sure that I have entered the correct information. As a result, my work is generally more accurate and free of errors.

Marketing » Appointment Setting

Experience: 6 months - 1 year

Rescheduling customers' preferred schedules is one of my happiest tasks. They are happy to assist.

Other Skills

Marketing » CRM

Experience: 1 - 2 years

Using CRM tools made me confused at first, but at the end of the day, I found myself enjoying navigating them with excellence.

Project Management » Cerebro

Experience: 1 - 2 years

I do love working with the Cerebro tool.

Office and Administration » Data Entry

Experience: 2 - 5 years

Data entry encoder is one of my areas of expertise. Upon encoding, I always ensure that I enter accurate customer information. Being detail-oriented and performing my tasks with excellence is one of my accomplishments.

Customer Support » Product Knowledge

Experience: 2 - 5 years

As a Customer Service Associate, you must know your products so that you can market them to your customers effectively.

Customer Support » Email Support

Experience: 1 - 2 years

I am receiving emails from our customers and giving them appropriate answers and the best solution to their inquiries and concerns.

Basic Information

Age: 42

Gender: Female

Website: Sign Up with Pro Account to View

Address: General Trias, Cavite

Tests Taken: IQ
Score: 114: DISC
Dominance: 36
Influence: 29
Steadiness: 26
Compliance: 12: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”