General Virtual Assistant

Managed and procured medical charts and documents for various U.S. healthcare facilities, supporting auditing, HEDIS, and billing processes. Verified records through Microsoft Office 360 and OPM tools, ensuring accuracy and compliance. Coordinated with hospitals and clinics to consolidate records for large medical groups, enhancing efficiency and performance for HEDIS reviews.

Excelled in delivering high-quality customer service for a leading telecommunication company, significantly boosting sales and enhancing customer satisfaction. Demonstrated expertise as a sales representative by effectively matching Canadian customers with the optimal telecommunication products for their needs. Promoted to a Loyalty representative role, successfully managing and retaining at-risk customers, contributing to the company's esteemed reputation in customer service excellence.

Organized and maintained company records, including sales data and employee attendance, employing strong organizational skills to ensure smooth task delegation. Coordinated travel arrangements, managed executive communications, and scheduled meetings to optimize executive productivity and office efficiency.

Helping students from Japan, Taiwan, and China to develop and enhance their English skills using the strategic and effective methods presented by the company. Teaching students English conversation skills as their second

Excelled in delivering high-quality customer service for a leading telecommunication company, significantly boosting sales and enhancing customer satisfaction. Demonstrated expertise as a sales representative by effectively matching Canadian customers with the optimal telecommunication products for their needs. Promoted to a Loyalty representative role, successfully managing and retaining at-risk customers, contributing to the company's esteemed reputation in customer service excellence.

● Manage and procure medical charts and documents for different hospitals, clinics and other medical facilities in the United States for Auditing, HEDIS, and billing purposes. ● Process request, organize and deliver medical records and other necessary documents for an insurance carrier. ● Verify records based on the database using Microsoft Office 360 and OPM tool. ● Obtain delivery dates of the medical charts and fees to be paid. ● Checking hospital/clinic/provider’s performance for HEDIS Reviews ● Consolidates affiliated facilities for large medical groups and hospitals.