Client Success, Operations Leader & BPO Trainer

Experienced professional in customer support, sales support, and lead generation. Skilled at managing client inquiries, nurturing leads, and converting prospects into loyal customers. Strong communicator with a focus on efficiency, organization, and driving results.

As a Quality Analyst, I leveraged data insights to enhance customer experiences and drive organizational excellence. Analyzing data, conducting assessments, and collaborating with teams, I implemented strategies for service improvement. This deepened my understanding of customer needs, ensuring exceptional experiences and positive outcomes

Delivered high-level customer service and sales support for Dust and Mop House Cleaning by managing inbound inquiries, converting leads into booked services, and taking full ownership of customer escalations and cancellation requests, de-escalating concerns, identifying root causes, and presenting value-driven retention and upsell solutions (discounts, touch-ups, and flexible cleaning options) to protect revenue and improve long-term customer satisfaction

Experienced in office administration and operations management, skilled at streamlining workflows, coordinating teams, and ensuring smooth day-to-day business operations. Detail-oriented, organized, and focused on efficiency and process improvement.

Thriving as both a Junior Broadcaster and Radio Host, I excelled in delivering compelling news content, conducting interviews, and engaging audiences with captivating broadcasts. My expertise in storytelling and audience engagement ensured impactful communication, making me a valuable asset for creating engaging and informative media experiences.

Leading comprehensive training programs, I boosted team performance and streamlined operations as a Learning Specialist. Managing teams and training global counterparts ensured seamless transitions and skill development, showcasing commitment to continuous learning and driving impactful results within the organization.