• Business Management Expertise: Demonstrated proficiency in managing all
aspects of operations within our family business, PJC Enterprises/PJ Enterprise,
specializing in sales, purchases, and trade of COPRA and CHARCOAL over a
period of 7 years.
• BPO Experience: Transitioned into the BPO industry in 2014, excelling as a
Spanish Agent for 7 years and 9 months at IQoR before continuing the journey at
Conectys BPO Solutions as a Bilingual Spanish Agent.
• Multilingual Proficiency: Fluent in English, Tagalog, Chinese, Chavacano, and
Spanish languages, facilitating effective communication with diverse clients and
colleagues.
• Public Speaking and Relations: Possess strong public speaking and public
relations skills, honed through various engagements.
• Collaborative and Personable: Known for being personable and astute, with
proven time management and collaboration skills developed through sporting
and volunteer activities.
• Interpersonal Skills: Enhanced by participation in theatre activities, fostering
confidence and effective communication abilities.
• General Employability Skills: Understands the importance of general
employability skills, teamwork, learning from others, and continuous professional
development
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
• Provide high-quality customer support services in Spanish, handling order inquiries, resolving issues, and ensuring customer satisfaction. • Serves as the point of contact (POC) for the Spanish team since May 2023, coordinating team activities and ensuring smooth operations. • Utilize language proficiency and cultural understanding to effectively communicate with Spanish-speaking clients across multiple channels including email and chat.
Experience: 6 months - 1 year
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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