Janica

Email and Chat Support | Travel Consultant | Quality Analyst | Product Trainer |

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Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,120.00/month)

Associates degree

Last Active

July 15th, 2026 (6 days ago)

Member Since

May 13th, 2024

Profile Description

I am a reliable and detail-oriented Virtual Assistant with nearly 8 years of experience supporting US-based businesses in customer service, healthcare (Dental Insurance), travel, short-term rentals, and ticket sales.

I specialize in email and chat support, administrative assistance, CRM management, booking coordination, and handling customer concerns with professionalism and empathy. I’ve worked in fast-paced environments where accuracy, responsiveness, and clear communication are essential, especially when supporting healthcare and customer-facing accounts.

I have experience working as a Subject Matter Expert and Team Leader, which means I’m highly organized, proactive, and able to work independently with minimal supervision. I understand the importance of meeting SLAs, maintaining data accuracy, and providing excellent customer experiences—especially for US clients.

I am detail-focused, dependable, and long-term oriented, and I’m looking for a stable role where I can contribute consistently and grow with the business.

Availability: Full-time | Long-term
Time Zone: Flexible, US and AU time zones ready

Let’s work together to keep your operations running smoothly and your customers happy.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Real Estate » Short Term Rentals » Airbnb

Experience: Less than 6 months

Real Estate » Short Term Rentals » Vrbo

Experience: Less than 6 months

Office and Administration » Travel Planning » GDS

Experience: 1 - 2 years

Other Skills

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Pedro, Laguna

Tests Taken: IQ
Score: 97: DISC
Dominance: 37
Influence: 21
Steadiness: 29
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”