STAFFING COORDINATOR/ MEDICAL SCHEDULER

As a Medical Scribe, I supported clinical teams by accurately documenting patient encounters and coordinating communication between clinicians and administrative staff. I used tools like Microsoft Teams, Outlook, and Qliq to address clinical concerns and ensure timely scheduling of nursing, PT, and OT visits. My role involved managing patient threads to confirm visit coverage and assisting in the smooth flow of patient care documentation.

Claims Processing: Review and process insurance claims for medical services to ensure they are complete, accurate, and comply with insurance policies. Authorization Management: Obtain and verify pre-authorization or pre-certification for medical procedures and treatments from insurance companies. Claims Verification: Verify patient insurance coverage and benefits before services are rendered. Documentation: Ensure all required documentation is collected and submitted to support claims and authorization requests. Communication: Communicate with healthcare providers, insurance companies, and patients to resolve issues and provide updates on claim status and authorization. Compliance: Ensure that all claims and authorizations adhere to regulatory requirements and insurance policies. Follow-Up: Track and follow up on pending claims and authorization requests to expedite approval and payment. Dispute Resolution: Address and resolve any denials, rejections, or discrepancies in claims and authorizations.

Customer Assistance: Help customers find products, answer questions about merchandise, and provide information on sales, promotions, and store policies. Problem Resolution: Address and resolve customer complaints, issues, and returns in a professional and effective manner. Customer Feedback: Collect and relay customer feedback to management for improving store operations and customer satisfaction. Customer Engagement: Build and maintain positive relationships with customers to encourage repeat business and customer loyalty.

Responsible for scheduling patient appointments with medical professionals, coordinating with different departments to manage availability, and ensuring that patients are informed about their appointments. They handle follow-ups to confirm appointments, reschedule as needed, and address any questions or concerns patients might have. Their role helps streamline the patient scheduling process, improving overall efficiency and patient care.

Financial Operations Assistant supports the finance team by: Processing financial transactions (accounts payable/receivable) Maintaining accurate financial records Assisting with financial reporting and budget tracking Reconciling bank statements Ensuring compliance with policies and regulations Managing cash flow and forecasting Coordinating with vendors Providing general administrative support and preparing for audits Utilizing financial software for transaction management and reporting

Responsible for balancing the daily income of the store by reconciling and verifying cash, credit, and debit transactions to ensure they align with recorded sales figures, addressing any discrepancies. Additionally, you would handle money remittance tasks, including preparing and dispatching funds to various accounts or financial institutions with precision and adherence to financial protocols. Maintaining accurate records of these transactions and generating financial reports or summaries as needed is also crucial, as it supports the store's financial health and ensures effective fund management.