With 18 years of experience in the BPO industry, I have developed a strong foundation in Business Analysis, Financial Internal Audit, and Payroll Timekeeping. My background has equipped me with solid knowledge of billing, invoicing, payroll processing, and operational reporting, ensuring accuracy and compliance in every task I handle.
I am highly proficient in MS Excel, which I use daily for data analysis, report generation, and process management. My advanced Excel skills allow me to streamline reports, improve data accuracy, and enhance overall efficiency in payroll operations.
Throughout my career, I have gained diverse experience, including:
4 years in Financial Internal Audit (Billing/Invoice and Timekeeping/Payroll)
2 years in Roadside Assistance supporting Agero (US)
3 years in Outbound support for a Canadian telecommunications company
5 years as a Business Analyst on the operations side
5 years in Inbound Call, Email, Chat, and Retention support for a US telecommunications company
2 years in E-commerce support handling accounts such as Amazon US, SilverStar Brands, and Swiss Colony
Online CV:
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