Placement & Recruitment Operations | CRM & Lifecycle Management | Ex-Nike Ecomme

CRM & Pipeline Integrity • Managing the lifecycle of data within Salesforce, Airtable, and HubSpot to ensure records remain accurate from ingestion to completion. My focus is on preventing data decay and "dirty" entries that cause communication gaps. I specialize in mapping candidate or order statuses across different stages to provide a clear, real-time view of the pipeline.

eCommerce Logistics & Fulfillment (EMEA/NA) • Solving the "Point A to Point B" discrepancies. Monitoring and auditing high-volume order flows for global markets. I handle the "messy" middle of the fulfillment process—resolving payment glitches, shipping mismatches, and logistics threads that stall delivery. By coordinating between courier data and internal fulfillment databases, I ensure that customer retention isn't lost to operational errors.

Operational security in high-stakes environments. • Executing administrative and technical tasks within the strict regulatory frameworks required by global tech firms. I manage sensitive user account verification and data updates with a "privacy-first" mindset, ensuring that all documentation and customer interactions meet international legal standards for data handling and security.

Workflow Automation & Documentation • Identifying manual bottlenecks in the hiring or fulfillment lifecycle and documenting standardized procedures to fix them. I create structured guides and use basic automation to ensure that team workflows remain consistent, even during peak volumes. This ensures that no candidate, client, or order is missed due to a lack of process clarity.