Revenue Operations and Quote-to-Cash | Salesforce-based order management

Execute Salesforce-based Quote-to-Cash operations supporting approximately 1,500 customer accounts across enterprise, MSP, VAR, and government customer segments. • Process an average of 15 customer transactions daily involving renewals, amendments, upsells, downsells, migrations, transfers, and professional services engagements. • Validate customer orders against contract terms, provisioning systems, and billing requirements to ensure downstream operational and invoicing accuracy. • Investigate and resolve billing-related support cases involving invoice discrepancies, subscription date conflicts, contract amendments, and recurring revenue allocations. • Lead migration of 22,000 customer records from legacy platforms into Salesforce, including data mapping, validation, QA review, exception management, and stakeholder coordination. • Successfully completed migration and validation of more than 1,500 customer records as part of the ongoing transformation initiative.

As a dedicated customer service representative, my role involves ensuring that clients have current and comprehensive knowledge about a range of services, including email, hosting, domain names, web design, and SEO. I am committed to meeting sales targets, addressing customer concerns promptly and efficiently, and maximizing productivity. Utilizing the client's web tools, I am adept at resolving customer issues while managing multiple tasks simultaneously, including providing clear instructions over the phone. Upholding a high standard of customer service, I prioritize strict compliance with client policies and maintain the integrity of customers' private information at all times.

[Aegis People Support now Teleperformance 3 years and 6 months] [ Alorica (acquires West) 3 years and 10 months] During my tenure in the customer service industry, I've worn many hats - and not just for bad hair days! From managing a barrage of emails, chat, and phone queries, to strategizing ecommerce sales like a general on the digital battlefield, I've done it all. I've clung onto accounts with the tenacity of a cat on a curtain, actively listened like a keen-eared bat in the night, and transformed conflicts into harmonious resolutions with the grace of a ballet dancer. Payment processing? I've tackled it faster than a cheetah on rollerblades. And when it comes to customer relationship management, let's just say I've built bridges sturdier than the Golden Gate. So, if you're seeking an all-rounder who can juggle customer service tasks with the skill of a circus performer, and still keep a sense of humor - here I am! I'm ready to bring the 'zing' to your team, making every work day feel like a Friday!