Hi! I'm Art a CRM, Automation & AI Specialist with 5+ years of experience supporting US, AU, and NZ businesses.
Right now I run the entire automation layer of a US home care staffing agency. That means 59 production GoHighLevel workflows (recruiting pipelines, compliance tracking, lead nurture, operations), an AI system that reads and routes every inbound
What makes me different: I don't just configure tools I build complete systems, document them with SOPs, and hand them off so your team owns them. I started as a VA doing these tasks manually, so I automate the way work actually happens, not how it looks in a flowchart.
Before this, I managed end-to-end CRM operations for a high-volume AU/NZ locksmith & garage service (180–220 weekly inquiries, 99% CRM accuracy, zero double-bookings) and spent 6+ years in BPO operations (team leadership, QA at 95% compliance, Lean Six Sigma).
GoHighLevel (workflows, pipelines, calendars, Voice AI, white-label)
n8n
Google Apps Script & Sheets
Zapier/Make
AI/LLM
CallTrackingMetrics
Zendesk
SOP documentation
Don't take my word for it my portfolio is interactive. Open it and try to break my systems: artthevaspecialist.space
Experience: 6 months - 1 year
Proficient in designing and implementing structured workflows using project management tools. Experienced in creating standard operating procedures, task delegation, and progress tracking to keep projects organized and on schedule.
Experience: 6 months - 1 year
Proficient in navigating the GoHighLevel platform to streamline marketing operations, including pipeline management, SMS/email automation, appointment scheduling, and reporting. Experienced in setting up and maintaining client accounts for efficient lead tracking and follow-up.
Experience: 6 months - 1 year
Sr. Quality Evaluator - Office365 (Excel, Word, PPT, Outlook, Teams), Email Quality reporting, Oganizing Calendar Meeting invites for QAtalk, calibration and client meeting and in depth understanding of quallity product.
Experience: Less than 6 months
Experience: Less than 6 months
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