Jimmabelle

Customer Support Specialist | Phone, Email & Chat Support | BPO | eCommerce | He

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Overview

Looking for full-time work (6 hours/day)

at $4.96/hour ($720.00/month)

High school diploma

Last Active

July 27th, 2026 (yesterday)

Member Since

February 13th, 2024

Profile Description

Professional Customer Service Representative with over 3 years of experience across BPO, eCommerce, and healthcare, supporting telecommunications, retail, and U.S.-based consumer brands. Skilled in providing exceptional customer service through phone, email, and live chat while consistently exceeding KPIs, quality metrics, and customer satisfaction goals.

Recognized as a Top Agent for outstanding performance and service excellence. Experienced in managing 80–100 live chats and emails daily with 99.9% accuracy for U.S.-based weight loss and smartwatch brands. Handled 50+ inbound calls daily while consistently meeting Average Handle Time (AHT) targets and quality standards. Proficient in order processing, returns, refunds, replacements, account management, and resolving customer concerns efficiently to deliver a seamless customer experience.


Tools: Zendesk, QuickCEP, Salesmartly, Walmart CCA2, Dialpad, Citrix, and Avaya.




Top Skills

Experience: 6 months - 1 year

Experience: 1 - 2 years

Experience: 2 - 5 years

Other Skills

Experience: 6 months - 1 year

Experience: Less than 6 months

Basic Information

Age
24
Gender
Female
Website
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Address
Muntinlupa
Tests Taken
IQ
Score:  124
DISC
Dominance: 35
Influence: 32
Steadiness: 28
Compliance: 5
English
C2(Advanced/Mastery)
Government ID
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