Virtual Assistant | e-Commerce Operations | Customer Service & Sales

I worked as a language and skills trainer and assistant supervisor at a BPO company with the following responsibilities: 1) Answered customer inquiries, solves product-related problems/issues, troubleshoots website issues, cancellation/modification of orders/customer information and handled sales, 2) Responsible in training newly-hired trainees on their communication skills, soft skills, website maneuvering, software tools/applications use, etc., 3) Handled team huddles to discuss daily/weekly/monthly progress reports, agent performance, and review of product information and important sales techniques, 4) Supervised team during queueing seasons, 5) Handled supervisorial or escalated calls, and lastly 6) Assessed agent performance (daily attendance, sales/service performance, communication skills, overall call handling, ,etc.) and reports them to management.

I have nearly one year of professional experience in ESL instruction, specializing in teaching students from Asian countries, with a primary focus on Chinese learners. My teaching portfolio ranges from young primary school students to adult professionals, including businessmen and employees in the technology industry. I am experienced in designing and delivering structured, goal-oriented lessons that develop language proficiency in speaking, reading, and writing, while also enhancing practical communication skills for academic, social, and professional settings.

I worked as a customer sales representative at a BPO company tasked with the following responsibilities: 1) handled customer inquiry, product-related sales/service calls, website troubleshooting, cancellation/modification of orders, and sales, 2) updated customer information and managed their accounts, and 3) handled customer orders efficiently.

I am Editor-in-Chief of our school publications in elementary and high school. I have won many journalism contests in regional news writing and editorial writing. I am a content editor and a contributor in our college publication, "Sugid" at the University of the Philippines - Visayas.

My diverse background in research and creative writing made me develop a skill set that help me get freelance jobs in technical writing, proofreading, and content editing for other college and graduate students in other fields of specialization.