Experienced in managing customer service operations for short-term rental platforms such as Airbnb and Booking.com, with strong skills in guest communication, booking management, reservation modifications, and issue resolution. Skilled in handling inquiries related to check-in/check-out processes, cancellations, refunds, property concerns, and review management, ensuring accurate and appropriate responses to guest feedback. Demonstrates the ability to resolve conflicts professionally, coordinate with hosts or support teams, and maintain high levels of customer satisfaction in a fast-paced, service-oriented environment.

Experienced customer service professional with a diverse background in banking, collections, healthcare, telecommunications, travel, and airline industries. Skilled in account management, customer support, payment processing, dispute resolution, fraud handling, collections, healthcare compliance, and travel reservations. Proven ability to resolve customer concerns, navigate complex systems, and deliver high-quality service while adhering to industry regulations, company policies, and performance standards.

Provided customer support for KLM Royal Dutch Airlines, the flag carrier of the Netherlands, through various social media channels. Assisted customers with flight bookings, rebookings, ticket modifications, add-on services, and general travel inquiries. Utilized Salesforce to log customer interactions, track inquiries, and manage follow-ups, while leveraging Amadeus GDS to update flight reservations, process booking changes, and handle ticketing-related requests. Resolved customer concerns promptly and professionally while ensuring service quality, customer satisfaction, and a seamless travel support experience.

Processed 90-day prescription medication orders using eScript for a healthcare mail-order pharmacy account serving Medicare members, while assisting with prescription inquiries, order status requests, and medication fulfillment concerns to deliver excellent customer service. Ensured strict compliance with HIPAA regulations and company policies to safeguard Protected Health Information (PHI), while maintaining accuracy and efficiency in prescription processing and consistently meeting quality and productivity standards.

Provided customer support for credit card holders, assisting with account inquiries, billing concerns, payment transactions, and card-related services. Handled account maintenance requests, conducted initial fraud assessments, identified potentially unauthorized transactions, and facilitated the submission of dispute claims while ensuring compliance with banking policies and security procedures. Delivered high-quality service by resolving customer concerns efficiently while maintaining accuracy, professionalism, and adherence to compliance standards.

Managed outbound and inbound collection activities for delinquent credit card accounts under Synchrony Bank, focusing on late-stage accounts. Negotiated payment arrangements and assisted customers in resolving outstanding balances while maintaining professionalism and compliance. Processed customer payments and provided account information to support timely debt resolution and account management. Demonstrated understanding of credit reporting processes and basic credit bureau concepts, including the impact of delinquency and repayment on consumer credit profiles. Maintained accurate account documentation and adhered to company policies, quality standards, and regulatory requirements.