Francis

Desktop Support Engineer

50 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $2.66/hour ($256.00/month)

Bachelors degree

Last Active

December 4th, 2023 (936 days ago)

Member Since

December 4th, 2023

Profile Description

Dedicated and results-driven IT professional with a proven track record of proficiently supporting desktop and thin client operations. Adept at collaborating with cross-functional teams to develop and implement i ---------- response strategies, minimizing downtime, and enhancing operational resilience. Possesses strong technical troubleshooting skills, consistently diagnosing and resolving hardware and software issues to ensure minimal disruption to operations and enhance user productivity. Demonstrated excellence in meticulously managing and closing tickets, consistently achieving and exceeding service level agreement (SLA) compliance. A committed team player with a passion for delivering high-quality IT solutions and providing exceptional support to optimize overall organizational efficiency.

Top Skills

Experience: 2 - 5 years

Worked in the travel industry for a total of 4 years. 3 of of those years are through a chat/email platform.

Experience: 2 - 5 years

Have accumulated a total of 4 years of experience in the Customer Service field, mostly on the travel industry.

Experience: 2 - 5 years

Have experience with Amadeus and Power Turbo.

Other Skills

Experience: 6 months - 1 year

Worked as a Desktop Engineer for 1 year. Have experience assisting on a remote setup.

Basic Information

Age
30
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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