Sarah

Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

January 2nd, 2025 (2 days ago)

Member Since

June 26th, 2016

Profile Description

Hello! I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, an experienced professional based in the Philippines with over eight years in customer service, technical support, virtual assistance, and healthcare roles. My career has allowed me to develop diverse skills, from handling complex technical issues and managing inbound/outbound communications to administrative and data entry tasks. I've supported clients in various industries, ensuring efficient, accurate, and customer-focused service.I am proficient in a range of tools, including CRM, Salesforce, G Suite, Google Drive, Teamviewer, Avaya Softphone, HubSpot, Cardpointe, Ring Central, Slack, and Mailchimp. My expertise with these platforms enables me to manage projects, track customer interactions, and improve workflow seamlessly. I thrive in fast-paced environments and am committed to meeting deadlines while maintaining a high standard of work.If you're looking for a dedicated professional to support your business with attention to detail and strong problem-solving skills, I’d love to discuss how I can contribute to your team. Let’s connect!

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 5 - 10 years

Oversee Scouts Communicates feedback from/to Manager Answers queries on processes and SOP Send Updates Team Meetings Team Communication - Email checks / Chat / responding to Scout questions Develop strategies to promote team efficiency and adherence to performance goals. Send M1s to new Matches (cover urgent tasks) on Scout’s day off Interview Scout applicants Train new hires Scout tasks for assigned Clients Help cover Scouts on emergency leave

Customer Support » Email Support

Experience: 6 months - 1 year

Respond to customer support tickets Administrative responsibilities

Virtual Assistant

Experience: 2 - 5 years

Oversee Scouts Communicates feedback from/to Manager Answers queries on processes and SOP Send Updates Team Meetings Team Communication - Email checks / Chat / responding to Scout questions Develop strategies to promote team efficiency and adherence to performance goals. Send M1s to new Matches (cover urgent tasks) on Scout’s day off Interview Scout applicants Train new hires Scout tasks for assigned Clients Help cover Scouts on emergency leave

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Inbound / outbound technical support representative Dispatch Onsite Technicians Support Webmail and Client Mail Configuration Supports Cable Service and Phone service issues Handles Issues that requires Escalations

Office and Administration » Data Entry

Experience: 2 - 5 years

Respond to customer support tickets Administrative responsibilities order processing order inquiry

Customer Support » Customer Service

Experience: 1 - 2 years

Inbound sales representative order processing order inquiry

Professional Services » Management Services » Accounting Management

Experience: Less than 6 months

Manage group shared mailbox • charges and attach support • Call hotels to obtain missing receipts • Data review and validation • Make outbound calls to hotels to obtain receipts

Basic Information

Age
43
Gender
Female
Website
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Address
Davao, DAVAO DEL SUR
Tests Taken
IQ
Score:  125
DISC
Dominance: 40%
Influence: 19%
Steadiness: 15%
Compliance: 26%
English
C1(Advanced)
Government ID
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