Results-driven professional with over 8 years of experience in the BPO industry, specializing in customer service, client relationship management, and business operations. For the past 6 years, I have worked remotely with direct clients as a Client Success Manager, overseeing the entire customer lifecycle from onboarding and account management through service renewal and retention. Proven ability to build strong client relationships, improve customer satisfaction, and drive long-term business growth.
In addition, I have 3 years of experience as a Real Estate Virtual Assistant, providing comprehensive administrative and executive support. Skilled in calendar management,
Experience: 1 - 2 years
Real Estate Virtual Assistant with 3 years of experience providing comprehensive administrative and operational support to real estate professionals. Skilled in calendar management, scheduling appointments, coordinating meetings, and handling client communications. Experienced in transaction coordination, ensuring all documents, deadlines, and requirements are completed accurately throughout the buying and selling process. Proficient in following up with clients, leads, agents, lenders, and other stakeholders to maintain smooth transactions and excellent customer service. Responsible for preparing reports, tracking progress, managing databases and CRM systems, and providing regular updates to clients and management. Known for strong organizational skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced remote work environment.
Experience: 2 - 5 years
Experienced Executive Assistant with 3 years of providing comprehensive administrative and operational support to executives and teams. Skilled in calendar and email management, meeting coordination, document preparation, stakeholder communication, and office administration. Proficient in Microsoft Office and Google Workspace, with strong organizational, time management, and problem-solving abilities. Recognized for maintaining confidentiality, managing multiple priorities efficiently, and contributing to smooth business operations.
Experience: 6 months - 1 year
Payroll Analyst Inventory and Sales tracking Expenses Time keeping Contractor or vendor invoice payments Reporting (of all transactions across a business)
Experience: 5 - 10 years
I have almost 6 year Customer Success Manager experience in BPO Industry
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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