General VA•Appointment Setter/Cold Caller•Recruitment Sp

Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

October 31st, 2023

Profile Description

Expert Virtual Assistant & Social Media Manager
Professional Summary
Detail-oriented Virtual Assistant and Social Media Manager with 5+ years of combined experience in customer service, administrative support, and digital communication across multiple industries. This includes 3 years in BPO environments and 2 years specializing in remote video editing, content management, and social media moderation. Recognized as a Top Performing Agent with consistent 100% QA Scores and outstanding CSAT ratings. I combine technical proficiency with exceptional problem-solving abilities to deliver results that contribute directly to business growth and client satisfaction.
Core Competencies
Virtual Assistance:
Order processing and management
Appointment setting and calendar optimization
Client communication and relationship building
CRM management (Salesforce, Zendesk, GHL)
Inbox management and email organization
Social Media & Content:
Content creation, curation, and scheduling
Community management and moderation
Graphic design for digital platforms
Professional video editing and optimization
Social media account growth and engagement strategies
Content calendar development and implementation
Customer Support:
Multi-channel support (email, phone, chat)
Technical troubleshooting
Inbound/outbound call handling
Complaint resolution and service recovery
Client onboarding and training
Professional Experience
Remote Content Specialist
Managed social media communities across multiple platforms, ensuring guideline compliance
Created and edited engaging video content optimized for various social platforms
Developed and implemented content management strategies to maintain brand consistency
Monitored engagement metrics and adjusted content approaches to maximize reach
Freelance Virtual Assistant
Process orders and coordinate with third-party vendors to ensure timely delivery
Generate qualified leads through targeted outreach and appointment setting
Maintain detailed client records using CRM systems
Provide administrative support tailored to client business needs
General Virtual assistant related role & BPO 
Travel Account Specialist
Managed inbound and outbound calls assisting customers with hotel reservations, airline tickets, and car rentals
Resolved booking conflicts with attention to detail and customer satisfaction
Retail Support Specialist
Handled blended communication channels (email, inbound/outbound calls)
Processed order status inquiries, product replacements, and refund requests
Coordinated with courier services to track shipments and resolve delivery issues
Financial Services Support
Managed email support for sensitive financial account inquiries
Maintained compliance with financial regulations and data privacy standards
Uber Scheduling Support
Assisted drivers with scheduling pickup and dropoff coordination
Optimized routes and timing to maximize driver efficiency
Healthcare Benefits Specialist
Verified member benefits and eligibility
Processed orders using member benefits and explained coverage details
Technical Skills
CRM Platforms: Salesforce, Zendesk, Gorgias, Shopify, Salesforce
Communication Tools: Cold email automation, call center systems
Content Management Systems and scheduling platforms
Microsoft Office Suite & Google Workspace
Project management and workflow optimization tools
Soft Skills
Exceptional time management and prioritization
Creative problem-solving and critical thinking
Active listening and empathetic communication
Efficiency under pressure and tight deadlines
Detail-oriented with strong organizational abilities
I'm dedicated to delivering high-quality support that allows businesses to focus on growth while I handle the essential day-to-day operations. My goal is to become an invaluable extension of your team through reliable, proactive assistance and measurable results.