I am a dedicated and results-driven professional with 3 years of experience in customer service and business development. I spent 1 year as a Customer Service Representative focusing on sales and customer support, followed by 2 years as a Business Development Center (BDC) Specialist in the automotive industry.
In my role as a BDC Specialist, I specialize in handling inbound and outbound calls, setting appointments, following up with leads, and converting inquiries into sales opportunities. I am experienced in managing CRM systems, responding to customer inquiries via phone, text, and
I pride myself on having excellent communication skills, a positive attitude, and the ability to build rapport with customers quickly. I am detail-oriented, reliable, and able to work independently while meeting targets and deadlines.
I am now seeking an opportunity where I can contribute my skills in customer service, sales support, and lead generation while continuing to grow professionally. I am committed to delivering high-quality service and helping businesses succeed.
Experience: 1 - 2 years
3+ years of experience handling customer concerns, inquiries, and satisfaction through phone, email, and chat.
Experience: 2 - 5 years
Experienced BDC / Appointment Setter with 1 year helping U.S.-based clients turn leads into booked appointments. Skilled in outbound calls, messaging, CRM management, and maintaining organized pipelines. Proactive, professional, and results-driven, ready to support sales growth.
Experience: 2 - 5 years
Experienced BDC / Appointment Setter with 1 year helping U.S.-based clients turn leads into booked appointments. Skilled in outbound calls, messaging, CRM management, and maintaining organized pipelines. Proactive, professional, and results-driven, ready to support sales growth.
Experience: 2 - 5 years
Provided real-time support via live chat platforms to resolve issues efficiently.
Experience: 2 - 5 years
Excellent verbal communication skills, handling inbound and outbound calls professionally.
Experience: Less than 6 months
Managed high volumes of customer emails, scheduling, inquiries, and service updates.
Experience: Less than 6 months
Fast and accurate with inputting and managing customer data, inventory, and appointments.
Experience: 2 - 5 years
For the past 2 years, I have worked as an Administrative Virtual Assistant, supporting clients with a wide range of administrative and organizational tasks. My role involved ensuring smooth day-to-day operations by managing schedules, handling email correspondence, organizing digital files, and providing general support to business owners and teams.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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