Jermel

Airbnb | VRBO | ---------- | Guest Experience Specialist

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.83/hour ($1,120.00/month)

Bachelors degree

Last Active

June 27th, 2026 (2 days ago)

Member Since

September 28th, 2023

Profile Description

Dedicated and detail-oriented professional with over 7 years of experience in customer service, team leadership, and administrative support. Skilled in handling guest inquiries, resolving concerns, and managing reservations across platforms such as Airbnb, ---------- , and VRBO. Proven ability to work independently, maintain professionalism under pressure, and deliver exceptional guest experiences. Seeking to contribute my organizational and communication expertise as a Guest Support Specialist or Virtual Assistant in the hospitality industry.

Core Skills
• Guest Communication & Support (Phone, Email, Chat)
• Reservation & Calendar Management (Airbnb, VRBO, ---------- , Google Calendar)
• Customer Service & Problem Resolution
• Virtual Assistance & Administrative Support
• Team Leadership & Training
• Time Management & Critical Thinking
• Tools: CRM Systems, MS Office, Google Workspace

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Real Estate » Short Term Rentals » Vrbo

Experience: Less than 6 months

Customer Support » Chat Support

Experience: 2 - 5 years

Other Skills

Customer Support » Email Support

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: Less than 6 months

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: Sibulan, Negros

Tests Taken: IQ
Score: 114: DISC
Dominance: 27
Influence: 24
Steadiness: 29
Compliance: 20: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”