Bilingual Virtual Assistant in Property Management, Law Firm

Manage property availability on the website and schedule appointments for prospective tenants and leasing agents for tours, ensuring all information on applications is accurate and up to date. Tracked rent, deposits, and account balances in AppFolio, and converted documents from PNG to PDF to maintain accurate records of money orders and vouchers. Sent lease renewal reminders via text and email, updated tenant information, and ensured tenants submitted rent on time.

My background in booking appointment's has equipped me with the necessary tools to excel in this role. In my previous positions at Express Electrical Services, I successfully assist and booked Spanish's customer which is in need of plumber and electrician. Moreover, my ability to Appointment's setting will allow me to make valuable contributions to the team.

With over 10 years of experience in customer service and leadership roles, I have developed a strong skill set in managing teams, handling appointments, and providing exceptional service to clients. As a Spanish Bilingual Team Leader, I successfully led a team, ensuring seamless communication, high productivity, and customer satisfaction. I was responsible for training new team members, delegating tasks, and maintaining a positive and efficient work environment. In my role as an Appointment Setter, I developed excellent organizational skills by scheduling and managing appointments, coordinating with clients and staff, and ensuring that all meetings ran smoothly. I consistently met and exceeded scheduling targets, contributing to a well-organized and efficient workflow. As a Leasing Agent, I demonstrated expertise in guiding potential tenants through the leasing process, conducting property tours, handling applications, and ensuring compliance with all rental policies. I consistently worked to maintain a positive relationship with tenants and foster a welcoming environment in the community. Additionally, as a Front Desk Receptionist, I was often the first point of contact for clients, handling inquiries, greeting visitors, and managing administrative tasks such as data entry, phone calls, and correspondence. My bilingual skills (Spanish and English) allowed me to effectively communicate with a diverse group of clients, ensuring clarity and providing exceptional customer service. My combined experience in leadership, customer service, leasing, and bilingual communication has honed my ability to manage various responsibilities while maintaining a high level of professionalism and efficiency.