Current Employment Status:
Hired Part Time on Feb 20, 2026
Joneza
Operations Manager | Customer Success & Workforce Management
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.92/hour ($1,120.00/month)
Associates degree
Last Active
June 15th, 2026 (4 days ago)
Member Since
May 24th, 2016
Profile Description
Customer Success Operations and Operations Management professional with 6+ years of experience leading remote teams, optimizing business processes, and improving customer experience across e-commerce, SaaS, and service-based organizations. Certified Six Sigma Green Belt with expertise in workforce management, KPI monitoring, operational reporting, SOP development, team leadership, onboarding, quality assurance, and process improvement. Proven track record of building scalable systems, improving team performance, reducing operational costs, and driving customer retention through data-driven decision-making and cross-functional leadership.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Ecommerce
Experience: 1 - 2 years
Customer Support » Customer Relationship Management
Experience: 10+ years
Other Skills
Customer Support » Ecommerce » Shopify
Experience: 1 - 2 years
Office and Administration » Administrative Support
Experience: 2 - 5 years
Virtual Assistant
Experience: 2 - 5 years
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 37%
- Influence: 9%
- Steadiness: 25%
- Compliance: 29%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.