Virtual Assistant

Experienced customer service as Salesclerk Teamleader in a retail company. Handling Kids and Infants Department. Monitored sales performance and stock levels to analyze areas of improvement. Trained, developed and motivated 10-15 salesclerk to ensure they meet target sales and equipped them with product knowledge weekly, monthly or quarterly. Collaborated with other department heads on marketing strategy and promotions. Also backed up in-store Ads Liaison and created signages either sales or announcement.

Worked with real estate agents or brokers, property management who handles the site/building, and individual property owner. Responsible in identifying, researching, analyzing, negotiation of proposal and lease contracts. Communicated and collaborated to other departments from Engineering and Construction, Planning and Marketing, Legal Team, Finance down to Operations Team that also includes local government to ensure compliance with the regulation. Keep up to the latest trends and developments of the area or locations for the future business.

Customer Support in UPS. Responsible in reviewing all the sales invoices that should be correct, prices is on the range, tax and fees and documents for the restricted goods. Became a Teamlead POC that handled 10 agents and cross trained to 2 other accounts. Backed up Teamleader and support to all SMEs for the entire LOB. Closely monitoring low performances of the agents and randomly checked efficiency and performance that leads to 98% Quality of the team.

Handled all related questions, concerns and reimbursement on the Seller's Account through call and email. Advised on how to create marketing strategy, how to boost client's page or sales and how to create product listing. Concerns and clarifications address properly and give guidelines to avoid confusions especially on the payments related issues like reimbursement and disbursements.