Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
January 23rd, 2026 (136 days ago)
Member Since
August 25th, 2023
Profile Description
Results-driven Customer Service and Case Management professional with 7+ years of experience supporting global brands such as Spotify, adidas, and AT&T, as well as managing complex Social Security Disability (SSA) claims with Newlin Disability. Recognized for boosting customer satisfaction, reducing resolution times, and leading service enhancements through data-driven insights and strong cross-functional collaboration. Combines deep customer support expertise with analytical problem-solving, accurate documentation, and workflow optimization. Skilled at turning high-pressure challenges into measurable improvements in service quality, efficiency, and client experience. Known for consistently delivering results, mentoring teams, and strengthening operational processes that directly enhance organizational performance.
Top Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Marketing » Email Marketing
Experience: 2 - 5 years
Customer Support » Sales Support » Trustee Sales Tracking
Experience: 1 - 2 years
Other Skills
E-Commerce » Inventory Management
Experience: 1 - 2 years
Video Editing » Adobe Premiere Pro
Experience: 5 - 10 years
Marketing » Social Media Management » Social Media Marketing
Experience: 1 - 2 years
Design » Adobe » After Effects
Experience: 1 - 2 years
Design » Adobe » Illustrator
Experience: 2 - 5 years
Customer Support » Ecommerce » Shopify
Experience: 6 months - 1 year
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Manila
- Tests Taken
- DISC
- Dominance: 30
- Influence: 29
- Steadiness: 28
- Compliance: 11
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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