Medical Billing Virtual Assistant with 6+ years of experience supporting U.S. healthcare providers in Revenue Cycle Management (RCM). I specialize in ensuring accurate and timely medical billing processes, helping practices improve claim acceptance rates, reduce denials, and maintain compliance with healthcare regulations.
My experience includes insurance eligibility verification, charge entry, claims submission, payment posting, accounts receivable (AR) follow-up, and denial management. I have worked with Medicare, Medicaid, and commercial insurance payers and am knowledgeable in medical coding support using ICD-10, CPT, and HCPCS codes. I am also experienced in navigating payer portals and maintaining HIPAA compliance while handling sensitive patient information.
I have hands-on experience using several EHR and practice management systems, including SimplePractice, DrChrono, Epic, Kareo, NextGen, and eClinicalWorks. Throughout my career, I have consistently managed high volumes of claims while maintaining strong accuracy and achieving high first-pass claim acceptance rates.
Before transitioning into medical billing, I worked with Optum Global Solutions supporting healthcare services, eligibility, benefits, and claims inquiries, which strengthened my understanding of insurance processes and patient support.
I am highly organized, detail-oriented, and comfortable working with remote healthcare teams. I have a dedicated home office, reliable high-speed internet, and availability for night shifts aligned with U.S. business hours.
If you're a healthcare provider or organization looking for a reliable Medical Billing Virtual Assistant to support your revenue cycle operations, I would welcome the opportunity to connect.
Core Skills:
• Revenue Cycle Management (RCM)
• Insurance Verification & Benefits Checking
• Claims Processing & Submission
• Accounts Receivable (AR) Follow-up
• Denial Management & Appeals
• Payment Posting
• Medical Coding Support (ICD-10, CPT, HCPCS)
• HIPAA Compliance
• EHR & Practice Management Systems
Experience: 2 - 5 years
I have 3 years of experience as an advocate at Optum Global Solutions. I am responsible for interacting with patients, families, and other stakeholders to answer questions about healthcare services, benefits, eligibility, and claims. Other tasks will include calling providers to schedule an appointment, handling billing issues, making prescription inquiries, and providing other general customer service assistance. Support and train new hires regarding product knowledge (eligibility, benefits, prior authorization, claim status, COB, etc.).
Experience: 1 - 2 years
I handle incoming and outgoing collection calls as a collection specialist to inform clients about due amounts, due dates, contract details, and client payment duties. Collect overdue debts, suggest solutions to non-paying clients, and make agreements about payments.
Experience: 2 - 5 years
I have five years of expertise in medical billing, where I primarily assisted healthcare providers with revenue cycle challenges under this practice—physical therapy and urgent care facilities and such.
Experience: 6 months - 1 year
I am responsible for auditing phone calls, emails, and chats. Provide coaching regarding quality errors, action plans, and achievement. Monitor agents behavior and performance for the scorecard. Conduct QA talks and team meetings for necessary updates.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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