Email Support & Ticketing Specialist | Help Scout | HubSpot | Jira | 5+ Years |

Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

July 8th, 2026 (14 days ago)

Member Since

May 14th, 2016

Profile Description

I'm a professional Email Support and Customer Service Specialist with 5+ years of experience managing high-volume support inboxes, resolving tickets efficiently, and ensuring zero cases fall through the cracks.
I have hands-on experience with Help Scout, HubSpot, Jira, and other CRM and ticketing platforms — and I pick up new tools quickly. I've maintained 99–100% Quality Assurance scores and an 88% first-contact resolution rate throughout my career, which means your customers get clear, accurate, professional responses the first time — without needing to follow up.
I also use AI tools like ChatGPT and Gemini in my daily workflow to draft professional responses faster, maintain consistent tone, and improve overall communication quality.
What you can expect fro ---------- :
— Every ticket acknowledged and resolved on time
— Professional, warm, and on-brand written communication
— Accurate CRM documentation and case follow-through
— Zero dropped tickets — I own every case until it's fully closed
— Self-managed and reliable — no micromanagement needed
I've supported U.S., Australian, and international clients across financial services, retail, healthcare, and e-commerce industries. I'm fully remote-ready with a stable internet connection, quiet workspace, and my own equipment.
If you need someone who treats your customers' emails the way you would — I'm your person.