Jasmin

Client Success Support Lead | Short-Term Rentals | Quality Analyst | SOP Admin |

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Overview

Looking for part-time work (5 hours/day)

at $6.57/hour ($795.46/month)

Bachelors degree

Last Active

July 9th, 2026 (13 days ago)

Member Since

August 10th, 2023

Profile Description

I am a former Airbnb Quality Officer with 5 years of experience in the travel and hospitality industry. I also worked as a Standard Operating Procedures (SOP) Admin for a U.S.-based home equity company, where I created and maintained company processes for different departments.

For the past 4 years, I have worked as a Virtual Assistant, helping clients with guest communication, onboarding short-term rental (STR) properties, and managing various projects using different platforms.

I’m organized, reliable, and always ready to learn new tools to support business needs.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 5 - 10 years

I had 12 years of BPO experience related to customer service both inbound and outbound

Project Management

Experience: 2 - 5 years

I used to work as a Quality officer and one of my tasks was to manage new projects related to customer service. I also worked as an SOP Admin in a digital finance company which involves creating and updating company procedures to make sure that all departments are aligned to processes.