Web Designer & Developer | Landing Page & Funnel Designer | Figma • Wix • Re

Managed high-volume patient scheduling while serving as the primary point of contact for patients, attorneys, insurance providers, and nurse case managers. Coordinated appointments, maintained accurate electronic medical records, resolved inquiries with professionalism, and ensured seamless communication between all parties. Thrived in a fast-paced remote environment by prioritizing tasks, maintaining exceptional attention to detail, and consistently delivering outstanding customer service and administrative support.

Conducted high-volume outbound cold calls to prospective clients, introducing the company's payroll solutions and identifying qualified leads. Managed and nurtured a pipeline of 200+ prospects through consistent follow-ups, built rapport with decision-makers, addressed inquiries, and successfully scheduled appointments for the sales team while consistently meeting daily outreach and performance targets.

Designed responsive business websites and landing pages using Figma and Wix Studio, transforming ideas into modern, user-friendly experiences. Created wireframes, mockups, and responsive layouts while applying UI/UX best practices. Built and customized websites using HTML and CSS, performed website updates, and optimized pages for desktop, tablet, and mobile devices. Passionate about creating clean, conversion-focused designs that help businesses establish credibility and engage their audience.

Managed social media engagement across Facebook and Instagram by responding to customer inquiries, comments, and direct messages while maintaining a positive brand presence. Oversaw Shopify order management, monitored order fulfillment, resolved customer concerns, and ensured accurate, timely delivery to provide an excellent customer experience and build customer satisfaction.

Created engaging AI-generated videos by transforming static images into dynamic visual content using carefully crafted prompts and AI tools. Collaborated with clients to understand their vision, refined outputs based on feedback, and delivered high-quality videos with quick turnaround times while maintaining attention to detail and creative consistency.