Virtual Assistant

I am able to provide customer service to all the people I have worked with and worked for (E.g. customers, passengers, clients, co-workers, colleagues, and superiors) practicing the core values I acquired in my airline work experiences: Philippine Airlines' Buong Pusong Alaga (Whole-hearted service): Magaling (Efficient and Skillful), Maaasahan (Reliable and Trusted), Maalaga (Caring and Hospitable), Magalang (Polite), Malambing (Affectionate) All Nippon Airways - ANA's way: Anshin (Trustworthy) Attaka (Heartwarming) Akaruku-genki (Energetic)

Acquired training and hands-on experience on Ticketing and Reservation, Passenger Acceptance (Check-in / CM-Customer Management), Load Control (Aircraft Weight & Balance / FM-Flight Management)

Acquired training and hands-on experience on Passenger Acceptance (Check-in), Load Control (Aircraft Weight & Balance)

Used to create powerpoint presentations, creation of charts and tables using visual elements such as but not limited to; images, text animations, videos etc.

Used to create, store and type different kinds of documents such as but not limited to resume, proposals, contracts, etc.

Used to create, send, receive emails. Outlook has the capability to organize emails - make a folder for specific sender/s and/or recipient/s, manipulate receiving emails to segregate by category (E.g. sender, subject etc.), make a list of email recipients in one group to save time and ensure important recipients will be included in the email (E.g. projects, announcements etc.)

I am able to use this skill when I was working as an insurance agent/financial advisor. To spread awareness to others within reach on my social media accounts (E.g. Instagram and Facebook) I use Canva on designing my own posters.

Used to create data analysis, data storage and organizing data.

Used to create the following; visual presentations, posters, infographics, invitations etc.

I can communicate with other people using my native language, Filipino and English through active listening, speaking and writing. I worked at the airport and I experienced dealing with different nationalities and I am able to communicate and express myself with them.

Used to create, send, receive emails via Gmail. Gmail has the capability to organize emails - make a folder for specific sender/s and/or recipient/s, manipulate receiving emails to segregate by category (E.g. sender, subject etc.), make a list of email recipients in one group to save time and ensure important recipients will be included in the email (E.g. projects, announcements etc.) Google Forms can be used as an online form to make surveys and RSVP invitations Google drive allows you to store and share data

I acquired this skill when I worked as an insurance agent/financial advisor. I was able to close sales using the FAB (Features, Advantages, Benefits) method.

Used for emails (MS outlook), data storage, sharing of a collection of data via sharepoint

I acquired this skill when I was working as an airport specialist. I became a part of a company-wide project which is the system migration of Philippine Airlines from Sabre to Amadeus. My role in the meeting management was to schedule a meeting with the key personnel, create an agenda for the meeting, discuss topics about the project/s, noting the minutes of the meeting, and eventually let the key personnel sign-off the agreed conversation if necessary.