Social Media & Customer Support Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

Bachelors degree

Last Active

June 15th, 2026 (today)

Member Since

July 11th, 2023

Profile Description

Work Experience Highlights

• 5+ years of experience in customer support for fashion and jewelry brands

• Managed customer inquiries, complaints, and order concerns through social media platforms

• Assisted customers with product information, shipping updates, and order tracking

• Created engaging social media content, including graphics, promotional materials, and short-form videos

• Conducted influencer outreach and customer engagement activities

• Supported brand growth through consistent customer service and social media management

• Completed a 300-hour internship focused on marketing, content creation, and administrative supportI am a Social Media and Customer Support Virtual Assistant with over 5 years of experience working with e-commerce businesses in the jewelry and fashion industry. My experience includes handling customer inquiries, order concerns, product questions, complaints, and follow-ups through Instagram and TikTok messages. I enjoy helping customers, resolving issues, and making sure they have a positive experience with the brand. I also support social media management by creating and editing posters, flyers, social media graphics, and short-form videos for Instagram, TikTok, and Facebook. I use Canva and video editing tools to create content that is simple, engaging, and aligned with the brand's style.

What I Can Help You With
- Customer Support (Email, Instagram, Facebook, and TikTok)
- Responding to Customer Inquiries and Product Questions
- Order Tracking and Follow-Ups
- Handling Customer Complaints and Resolutions
- Social Media Management
- Content Creation and Scheduling
- Canva Graphic Design
- Short-Form Video Editing (Reels, TikTok, Shorts)
- Community Engagement and Comment Management
- Lead Generation and Influencer Outreach
- Administrative and Virtual Assistant Tasks

Tools That I Use
• Canva
• CapCut
• Meta Business Suite
• Instagram
• TikTok
• Facebook
• Google Workspace (Docs, Sheets, Drive)
• Microsoft Office (Word, Excel, PowerPoint)
• Gmail
• ChatGPT

Strengths
- Strong Written Communication Skills
- Customer-Focused and Problem Solver
-
Detail-Oriented and Organized
- Quick Learner and Adaptable
- Time Management Skills
- Reliable and Responsible
- Able to Work Independently
- Creative Content Creator
- Positive and Professional Attitude

Work Experience Highlights
• 5+ years of experience in customer support for fashion and jewelry brands
• Managed customer inquiries, complaints, and order concerns through social media platforms
• Assisted customers with product information, shipping updates, and order tracking
• Created engaging social media content, including graphics, promotional materials, and short-form videos
• Conducted influencer outreach and customer engagement activities
• Supported brand growth through consistent customer service and social media management
• Completed a 300-hour internship focused on marketing, content creation, and administrative support