Maria

Customer Support Representative

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $4.99/hour ($480.00/month)

Bachelors degree

Last Active

June 15th, 2026 (12 days ago)

Member Since

May 20th, 2023

Profile Description

I am a highly motivated, results-oriented instructional designer with a strong work ethic. I have 16 years of work experience in a BPO setting providing customer support via phone, email, and chat for financial and sales accounts.

Top Skills

Office and Administration » Email Handling

Experience: 5 - 10 years

I have experience in engaging with customers via email in a sales account, which occasionally involved providing technical support. I also have experience in designing and developing newsletters for a targeted group of audience within our organization. The campaign requirement was to promote our products and services to gain more clients.

Design » Graphic Design » Instructional Design

Experience: 5 - 10 years

I have spent my recent years as an instructional designer/developer and instructional design manager. I use the ADDIE model in creating training courses for my clients.

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I have experience in providing chat support in a sales account for a US client, which occasionally required technical support. I can use canned responses as well as craft my own verbatims.

Coaching » Training and Development

Experience: 5 - 10 years

I gained experience as a BPO trainer for customer service accounts in financial services, sales, and motor insurance claims. I also served as a training supervisor in the latter part of my career in training and development.

Basic Information

Age: 46

Gender: Female

Website: Sign Up with Pro Account to View

Address: OLONGAPO CITY, ZAMBALES

Tests Taken: IQ
Score: 114: DISC
Dominance: 29
Influence: 7
Steadiness: 26
Compliance: 39: English
C2(Advanced/Mastery)