Executive Assistant

• Counsel students regarding educational issues such as course and program selection, time tables and scheduling, school adjustment, attendance problems, study skills, dealing with the death of a friend or family member, suicidal tendencies and abuse situations • Coordinate co-op and school-to-work transition programs, and the provision of counselling and information services, such as career information, professional development sessions and exchanges with other educational institutions, to students, parents, teachers, faculty and staff • Consult with teachers and parents or faculty and other professionals such as psychologists and with administrators and community agencies regarding programs and referrals. • Administer and interpret standardized intelligence, personality, vocational, aptitude and interest tests • Visit colleges and secondary schools to provide academic information to prospective students, their parents and educational counsellors • Coordinate or participate in student orientation programs in colleges or universities. • Arrange for employers to recruit graduating college and university students, and students for co-op education work terms. • May teach regular classes

• Investigate complaints regarding the establishment’s goods, services and policies. • Arrange for refunds, exchange and credit for returned merchandise. • Receive account payments and provide information about claims or accounts. • Respond to enquiries and emergencies. • Investigate complaints and update accounts. • Update accounts, initiate billing and process claim payments, and receive payment for services. • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone enquiries.

• Investigate circumstances surrounding insurance claims to determine validity of claim. • Review, examine, calculate and authorize insurance claims investigated by insurance adjusters. • Examine adjusters’ reports and similar insurance claims or precedents to determine extent of insurance coverage. • Ensure claims are valid and settlements are made according to company practices and procedures. • Approve life, disability, dental or other insurance claims.