Alexander

Customer Support Specialist (Email, Chat, Phone), Technical Support Representati

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.74/hour ($912.00/month)

Bachelors degree

Last Active

May 11th, 2026 (31 days ago)

Member Since

May 4th, 2023

Profile Description

I have strong experience in customer service, technical support, and eCommerce operations, with nearly 7 years in the BPO industry. I’m skilled in handling email, chat, and phone support, resolving customer concerns efficiently, troubleshooting technical issues, and managing orders and tickets using CRM tools like Zendesk and Shopify.
I’m highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines and maintaining high customer satisfaction. I also have experience as a Subject Matter Expert (SME), where I supported tea ---------- mbers and helped improve overall performance.
As a worker, I want to be known as someone reliable, proactive, and easy to work with someone who takes ownership of tasks, communicates clearly, and consistently delivers quality results. I focus on helping clients save time, improve customer experience, and grow their business.

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support » Ecommerce » Amazon

Experience: 2 - 5 years

I have solid experience in customer support for eCommerce and Amazon, handling inquiries through email, chat, and phone. I assist customers with order tracking, returns, refunds, product inquiries, and delivery issues while ensuring a smooth and positive experience. I’m skilled in managing high-volume tickets, resolving concerns efficiently, and maintaining high customer satisfaction.