Customer service and technical support specialist with over 5 years of experience in the BPO industry and remote settings. Skilled in resolving inquiries, troubleshooting technical issues, and ensuring excellent guest experiences. Expertise in hotel reservations, managing bookings, and handling cancellations efficiently.
Available for remote roles, with night shift preference (10 AM – 5 PM CST). Reliable internet setup with backup ensures consistent performance.
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Experience: 2 - 5 years
Currently working as a Sales Support Specialist, where I manage a travel account by booking hotel accommodations, providing clients with detailed information about their options, and ensuring all reservations meet their needs and preferences. My role involves coordinating with hotels to confirm bookings, handling any changes or cancellations, and addressing client inquiries to ensure a seamless travel experience.
Experience: Less than 6 months
Experience: 2 - 5 years
In this position, I managed customer inquiries, resolved complaints, and handled billing issues and disputes, ensuring accurate billing and providing solutions to any account-related problems to enhance the overall customer experience.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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