As a dedicated and success-driven team manager with 11 years experience in fraud prevention, claims management, and team leadership, I am passionate about driving operational excellence and delivering innovative solutions in fast-paced environments. With expertise in data analysis, risk management, and customer-centric strategies, I strive to optimize processes that protect both organizational interests and client satisfaction.
Skilled in leading high-performing teams, developing strategic initiatives, and ensuring compliance with industry standards, I have a proven track record of achieving KPIs and maintaining quality. I thrive in roles that challenge me to think critically, adapt to change, and drive continuous improvement.
I am always open to networking, sharing ideas, and exploring new opportunities where I can create and/or add value.
Experience: 5 - 10 years
Associate Manager- Senior AVP in an American multinational bank with 11 years of experience in Customer Service and Fraud & Claims Management.
Experience: 5 - 10 years
Associate Manager for 6 plus years reporting directly to a US based director.
Experience: 5 - 10 years
6 plus years experience of handling high performing teams. Disputes and Fraud Claims Management
Experience: Less than 6 months
Experience: 5 - 10 years
Fraud and Claims Analyst for 4 years now a manager of fraud and claims operations
Experience: 1 - 2 years
Administrative Assistance/ Book keeper
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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