CSR|Technical Support|Content Moderator|Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.15/hour ($992.00/month)

High school diploma

Last Active

June 6th, 2026 (5 days ago)

Member Since

March 6th, 2023

Profile Description

Experienced Customer Service Representative, Content Moderator, Technical Support Specialist, and Virtual Assistant with a strong background in handling customer inquiries, technical troubleshooting, account management, content moderation, retention, and dispatch operations. I have supported global companies including Lyft, American Home Shield, Meta, Canva, Arlo, and GoGoGrandparent, delivering exceptional customer experiences across phone, email, and chat channels.

Skilled in resolving complex customer concerns, processing refunds and applications, troubleshooting mobile applications, scheduling appointments and rides, moderating digital content, creating FAQs, and providing technical support. Proficient in Zendesk, Salesforce, Okta, Slack, and SRT, with strong communication, problem-solving, multitasking, attention to detail, and customer retention skills. Committed to delivering efficient, accurate, and customer-focused solutions in fast-paced environments.

**Technical Skills**

* Customer Service & Support
* Technical Troubleshooting
* Email, Chat & Phone Support
* Content Moderation
* App Troubleshooting
* Account Management
* Refund Processing
* Appointment & Ride Scheduling
* FAQ Creation & Knowledge Base Management
* CRM Management
* Driver Verification & DMV Review
* Escalation Handling

**Professional Skills**

* Excellent Communication
* Customer Retention
* Problem Solving
* Critical Thinking
* Conflict Resolution
* Time Management
* Attention to Detail
* Adaptability
* Team Collaboration
* Decision Making
* Multitasking

**Tools Proficiency**

* Zendesk
* Salesforce
* Okta
* Slack
* SRT (Site Reliability Tool/Content Moderation Platform)