Roderick

Operations Manager | Remote Team Leader | 10 Years BPO Leadership.

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Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Associates degree

Last Active

July 7th, 2026 (16 days ago)

Member Since

March 3rd, 2023

Profile Description

Operations Leader with 12 years of BPO experience, including 10+ years in leadership and 6 years managing remote teams. Sole operations lead for a Global Tech Company's white-glove VIP concierge line for 2 years, owning staffing, KPI performance, service delivery, and client relationship management for a 20+ agent team.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 10+ years

Led a premium consumer electronics line of business for 10 years, managing a team of 15+ white-glove agents to deliver high-touch customer experiences.

Professional Services » Management Services » Call Center Operations Management

Experience: 10+ years

Served as primary client liaison, leading weekly operational reviews, monthly business reviews, and annual performance discussions with key stakeholders.

Office and Administration » Team Leadership

Experience: 10+ years

Other Skills

Office and Administration » Microsoft Excel

Experience: 10+ years

Software » Zapier

Experience: Less than 6 months

Learned workflow automation to automate repetitive tasks and improve business efficiency.

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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