E-commerce Customer Support | Logistics, Order & Shipment Tracking | 6+ Years Re

“Provided high-volume inbound customer support (60–90+ calls/day) for orders, billing, and account issues while maintaining 92–96% CSAT. Achieved 90%+ first-contact resolution and consistently exceeded AHT, QA, productivity, and attendance metrics. Collaborated with internal teams to resolve complex issues, reducing repeat contacts by 15%. Maintained professionalism, clear communication, and problem-solving skills in a fast-paced remote environment.”

-Delivered high-volume inbound customer support, handling 60–90+ calls daily while managing inquiries related to order status, tracking, billing, account management, and service issues in accordance with SLA requirements. -Maintained 92–96% customer satisfaction (CSAT) by providing accurate, timely, and professional support in a fast-paced remote environment. -Consistently met or exceeded performance metrics, including average handle time (AHT), quality assurance (QA), productivity, and attendance KPIs. -Resolved order discrepancies, delivery issues, billing concerns, and account access problems with a 90%+ first-contact resolution rate. -Coordinated with operations, billing, and fulfillment teams to escalate complex issues, contributing to a 15% reduction in repeat customer contacts. -Followed SOPs, call scripts, and data privacy standards, demonstrating professionalism, organization, and attention to detail. -Managed multiple tasks simultaneously while maintaining clear communication, empathy, and problem-solving skills in a fully remote role.

Experienced in providing remote administrative and operational support, including managing communications, coordinating tasks, troubleshooting technical issues, and documenting processes. Skilled at streamlining workflows, assisting clients efficiently, and ensuring smooth day-to-day operations.

I have 6 years of experience in customer service and technical support, where I assisted customers with inquiries, resolved issues efficiently, and provided professional support via phone and online platforms. I developed strong communication, problem‑solving, and troubleshooting skills to ensure positive customer experiences and maintain service quality.

I am a detail-oriented Data Entry professional with experience accurately encoding purchase orders, creating delivery notes, and managing account inquiries. I ensure efficiency, accuracy, and smooth workflow in all tasks I handle.

Experienced in purchase order processing and order management, I handle accurate encoding of purchase orders for assigned outlets while ensuring data integrity and operational efficiency. I prepare and manage delivery notes, delivery receipts, and supporting logistics documentation to support smooth supply chain and distribution operations. I also provide customer and agent support by professionally handling inbound phone inquiries, resolving account-related concerns, and maintaining clear communication to support excellent service and workflow efficiency.