Imma

Virtual Assistant | Cold Caller | CSR | Copywriter | GMB SEO

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Overview

Looking for full-time work (8 hours/day)

at $13.21/hour ($2,560.00/month)

Bachelors degree

Last Active

June 4th, 2026 (3 days ago)

Member Since

December 20th, 2015

Profile Description

I’m a seasoned Customer Service Representative and Virtual Assistant with over 13 years of experience supporting clients from the US, Australia, and Europe. I started in customer service in 2011, mastering inbound/outbound calls, customer retention, and conflict resolution. I love talking to people and excel at solving problems creatively and efficiently.

Since moving to remote work in 2013, I’ve handled a wide range of roles including cold calling, lead generation, data entry, research, social media management, eCommerce support, copywriting, SEO, and video editing. My background in real estate, Medicare, and telecom industries taught me to work fast, stay organized, and always deliver excellent results.

I’m an excellent communicator with a confident, professional tone and a strong focus on accuracy, quality, and results. I’m highly experienced with tools such as Podio, Mojo Dialer, Sales Dialer, Asana, Zendesk, ActiveCampaign, Basecamp, GoHighLevel, ReadyMode, Trello, KVCore, LionDesk, and FollowUp Boss, among many others.

If you’re looking for a versatile, dependable, and results-driven VA or CSR, I’d love to help your business grow and succeed.

Top Skills

Marketing » Content Creation » Article Writing

Experience: 5 - 10 years

I’ve written for US startup companies, creating daily blog and article content designed to rank on Google and build brand credibility. My writing blends SEO strategy with engaging storytelling, helping businesses grow their online presence through clear, well-crafted, and value-driven content.

Marketing » Content Creation » Microblog Content Writing

Experience: 5 - 10 years

I craft attention-grabbing short-form content for platforms like Facebook, Instagram, LinkedIn, and X (Twitter) that connects with audiences fast. My posts are engaging, on-brand, and optimized for reach, helping businesses boost visibility, engagement, and follower growth through clear and creative messaging.

Real Estate » ISA Real Estate

Experience: 5 - 10 years

Seasoned ISA for US and AU real estate clients, skilled in lead generation, appointment setting, and client relationship management. I handle CRM and data management, cold calling, customer service, and social media support with precision and professionalism. I’m also experienced in graphic and video design, property management, and various ad-hoc tasks, providing complete assistance that helps real estate teams stay organized and close more deals.

Other Skills

Marketing » Content Creation » Social Media Content Creation

Experience: 2 - 5 years

I managed social media accounts for US real estate businesses before, as I did a daily, weekly and monthly scheduled content targeted to audience of the particular niche. I run ads for both IG and FB pages for these clients.

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Excellent customer service specialist since 2011. I handle calls, emails and live chat support.

Office and Administration » Admin Data Processing

Experience: 5 - 10 years

I do well in data mining, management and presentation for any places, people or topics.

Office and Administration » Personal Assistant

Experience: 5 - 10 years

Performed various personal assistant roles for US, AU and UK clients in the past, assisting them on their daily needs in order to help them grow their businesses. Handled calls, meetings, calerndar organization, appointment settings, data research and many more.