MEDLYN

General Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

December 30th, 2024 (4 days ago)

Member Since

June 22nd, 2022

Profile Description

I am responsible for managing everything virtually. My roles and responsibilities are highlighted in the job description template managing all spreadsheets and lists, acting as a personal assistant to the client, helping in managing things promptly, gathering and I am an efficient customer service professional with 4years in a call center service. Adept in handling 80+ calls daily while consistently resolving clients' issues smoothly and quickly.

I handled calls from the clients and provided patients' eligibility, benefits, and claims for their dental insurance. Keep records of interactions or transactions, record details of inquiries, complaints, or comments, as well as actions by checking to ensure appropriate changes to resolve all issues. Arrange payments and establish repayment schedules Handle account transactions, checks, and balances. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Answered the screen calls, provided information, took messages, or scheduling appointments, and answered customer complaints with quick solutions, ensuring customer satisfaction. I answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints,
troubleshoot significant customer service problems, and provide general information. I made excellent number of sales when it comes to upselling.