Hi, I'm
I'm skilled in managing both guest and host concerns, from booking issues and policy questions to troubleshooting and ensuring smooth communication. My goal is to maintain high satisfaction by providing professional and empathetic support in every interaction, helping clients navigate challenges with ease.
Proven 5 years of bookkeeping experience• Solid understanding of basic bookkeeping and accounting payable/receivable principles• Proven ability to calculate, post, and manage accounting figures and financial records• Data entry skills along with a knack for numbers• Proficiency in English and in MS Office• Customer service orientation and negotiation skills• High degree of accuracy and attention to detail
Experience: 2 - 5 years
Ensuring all guest and host issues are thoroughly resolved
Experience: 2 - 5 years
In-depth understanding of Airbnb policies and procedures and familiarity with booking processes, cancellations, and refunds
Experience: 2 - 5 years
Active listening to understand guest or host concerns
Experience: Less than 6 months
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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