Ma.

Customer Success Specialist / Lead Generation Specialist / G

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Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Associates degree

Last Active

October 27th, 2025 (222 days ago)

Member Since

May 16th, 2022

Profile Description

Hi! I’m a results-driven professional with 12+ years combined experience in Customer Service and B2B Account Management. I love helping businesses provide excellent client experiences, solve problems quickly, and keep operations running smoothly.
I recently completed a General Virtual Assistant Course, gaining skills in administrative support, email & calendar management, online research, and productivity tools — so I can help you stay organized and efficient.
I also have hands-on experience in Cold Calling and Lead Generation, including lead mining, qualification, CRM management, and client outreach, helping businesses connect with the right leads and grow.
I’m looking for long-term remote roles as a Customer Service Specialist, Virtual Assistant, or Cold Caller/Appointment Setter. My goal is to make your work easier, save you time, and deliver results you can rely on.
Skills & Tools: Customer Service, Lead Generation, Cold Calling, CRM Management, Administrative Support, MS Office, Google Workspace

Top Skills

Customer Support » Sales Support » Lead Generation

Experience: 6 months - 1 year

Identifying and qualifying leads, managing CRM databases, and helping businesses connect with high-quality prospects.

Customer Support » Customer Service

Experience: 10+ years

Delivering excellent client support via phone, email, and chat; resolving issues efficiently and ensuring customer satisfaction.

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Effectively managing client information, tracking leads, and maintaining strong relationships to support business growth and customer satisfaction.

Other Skills

Marketing » CRM » Sugar CRM

Experience: 2 - 5 years

Managing customer relationships, tracking leads, and maintaining accurate client records in CRM systems.

SEO » Local SEO

Experience: 2 - 5 years

Optimizing business visibility in local search results, improving online presence, and attracting local customers.

Marketing » Appointment Setting

Experience: 1 - 2 years

Skilled in reaching out to prospects, handling inquiries, and scheduling qualified appointments to support sales teams and business growth.

Virtual Assistant

Experience: Less than 6 months

Providing reliable remote support with administrative tasks, email and calendar management, online research, and productivity tools to help businesses run smoothly.