Joash
Experienced Travel Consultant and Customer Representative
Verified
Overview
Looking for full-time work (8 hours/day)
at $2.84/hour ($545.44/month)
College Undergraduate
Last Active
June 9th, 2026 (20 days ago)
Member Since
March 4th, 2022
Profile Description
Reliable, detail-oriented Customer Service & Travel Support professional with 5+ years of experience in phone, chat,
Key Strengths & Experience Highlights
-Travel & Booking Support — 5+ years using GDS tools (Sabre, Amadeus, Worldspan, Tramada, Axus) to manage bookings, modifications, troubleshooting errors, and client follow-ups
-Customer Service Expertise — Handled patient/clinic scheduling, rescheduling, cancellations, and real-time support via phone & chat (Bold Business, Dec 2024–Sep 2025); delivered 100% phone-based service while meeting quality, attendance, and productivity standards
-Escalation & Resolutions — Served as Subject Matter Expert on Resolutions Desk (FCTG, Jun 2019–May 2024): resolved complex travel issues, de-escalated complaints, trained junior agents, and improved team performance
-Multichannel & Systems Navigation — Proficient in Salesforce, Asana,
-Outbound & Lead Support — Conducted high-volume outbound calls to qualify leads and build rapport (Calltend, May–Dec 2021)
-VIP / High-End Client Handling — Managed end-to-end bookings, disputes, and modifications for VIP Expedia account (Teleperformance, Jun 2018–Jan 2019); focused on empathy, professionalism, and reducing wait times
-Data Accuracy & Tools — Strong attention to detail in documentation, financial transactions, and CRM updates; comfortable with AI tools (Grok, Perplexity, ChatGPT, etc.) for research and process improvement
-Availability — Fully remote-ready with reliable high-speed internet; open to US time zones, varied shifts, weekends, and holidays
I thrive in roles that require clear communication, quick problem-solving, and consistent performance. Looking for long-term opportunities in customer support, travel assistance, virtual admin, or booking coordination.
Available immediately. Let's connect!
Top Skills
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Delivered 100% phone-based support in high-volume settings (e.g., Bold Business healthcare accounts and Teleperformance VIP Expedia). Managed scheduling, modifications, disputes, and de-escalation with clear, professional English communication.
Office and Administration » Travel Planning
Experience: 5 - 10 years
Expert-level use of Sabre GDS for booking troubleshooting, error resolution, modifications, and data verification during 5+ years at FCTG Resolutions Desk.
Customer Support » Customer Service
Experience: 5 - 10 years
Over 5 years providing phone, chat, and email support in travel, healthcare, and service environments. Handled inquiries, resolved complaints with empathy, maintained high satisfaction, and consistently met quality/attendance KPIs.
Other Skills
Office and Administration » Data Entry
Experience: 5 - 10 years
Performed accurate CRM and database updates (Salesforce, internal systems) while handling high-volume interactions, ensuring error-free records and reliable follow-through.
Customer Support » Customer Service » Conflict resolution
Experience: 5 - 10 years
De-escalated frustrated clients and resolved complex complaints (e.g., duplicated bookings, policy loopholes) in travel roles, often turning negative situations into positive reviews and retention.
Office and Administration » Travel Planning » GDS
Experience: 5 - 10 years
5+ years working with multiple GDS platforms (Sabre, Amadeus, Worldspan, Tramada, Axus) for booking management, verification, and modifications.
Office and Administration » Multitasking
Experience: 5 - 10 years
Handled multiple systems/channels simultaneously (phone + chat + email) in fast-paced remote roles, prioritizing urgent tasks while meeting productivity standards.
Marketing » Social Media Management
Experience: 1 - 2 years
Managed platforms (Facebook, TikTok, Instagram, Discord) for basic posting and engagement (limited professional use).
Real Estate » Lead Generation
Experience: 6 months - 1 year
Conducted high-volume outbound calls to qualify leads and build rapport (Calltend Property Lead Coordinator), with accurate CRM logging.
Office and Administration » Administrative Support
Experience: 2 - 5 years
Handled documentation, follow-ups, escalation reporting, and team guidance in customer service and resolution roles.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Cleaned datasets, removed duplicates/errors, filtered/analyzed data (e.g., identified major loss triggers in ticketing), and organized large lists for reporting.
Office and Administration » Research
Experience: 2 - 5 years
Used AI tools (Grok, Perplexity, ChatGPT, etc.) for data analysis, process improvement suggestions, and quick research to support customer inquiries and reporting.
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Sibulan, Negros Oriental
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 33
- Influence: 16
- Steadiness: 36
- Compliance: 16
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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