Operations & Process Improvement | Customer Operations | Executive Support | E-c

- Managed high-volume customer inquiries through Gorgias, providing timely support for orders, billing concerns, and account-related issues while maintaining SLA compliance - Investigated and resolved customer concerns by coordinating with internal teams, processing refunds and replacements, and ensuring accurate documentation of all interactions - Maintained customer satisfaction through professional communication, proactive problem-solving, and efficient ticket management in a fast-paced e-commerce environment

- Averaged $10,000 per month in sales - Managed high-volume client communications through digital platforms, built and maintained client relationships to increase engagement and retention - Executed direct sales strategies, successfully converting leads into paid content purchases, utilized persuasive communication techniques to drive revenue growth, handled customer inquiries with professionalism and discretion

- Supported daily operations by assisting in tracking team performance, and helping maintain smooth and organized business operations in a fast-paced environment - Assisted management with team coordination, task follow-ups, and operational support to help maintain productivity, and quality standards - Helped organize administrative processes, recruitment assistance, candidate screening, and documentation support to improve overall operational efficiency

- Booking hotels and making invoices, receipts, and vouchers; acts as a liaison between the hotel and the clients - Overseeing clerical tasks such as sorting and sending emails, keeping inventory of office supplies and ordering new materials as needed, maintaining files, welcoming office visitors, answering phone calls, and various tasks ensuring the office runs smoothly

- Making documents for various clients (notary, affidavit, special power of attorney, etc.), supporting attorneys in reviewing contracts and case materials, observing client consultations and court proceedings, maintaining accurate records and managing data entry related to cases - Assisting office secretary in various administrative tasks, participating as guest speaker in seminar, and accommodating clients in the office