Customer Success | Ecommerce Operations | Shopify & Virtual Assistance

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelor's degree

Last Active

July 20th, 2026 (today)

Member Since

June 16th, 2021

Profile Description

Are you looking for a dependable Virtual Assistant who can provide exceptional customer support and help streamline your eCommerce operations?

With over 7 years of customer service experience and 4 years supporting Shopify-based eCommerce businesses, I specialize in delivering outstanding customer experiences while ensuring smooth day-to-day operations. My experience includes managing email and live chat support, processing orders, tracking shipments, handling refunds, returns and exchanges, resolving payment concerns, updating products, inventory management, order fulfillment, and providing reliable administrative support.

I'm experienced with a wide range of eCommerce, customer support, and productivity tools, including:

Ecommerce & Order Management: Shopify, ShipHero, ShipStation, Dropshipping

Customer Support & CRM: Gorgias, Zendesk, Intercom, HubSpot, Help Scout, Freshdesk, Re, Salesforce

Payments & Checkout: PayPal, Braintree, Klarna, Stripe

Communication & Collaboration: Slack, Microsoft Teams, Zoom, Google Meet, ----------

Project Management: ---------- , Trello, Asana, Notion

Productivity: Google Workspace, Microsoft Office, Canva, ChatGPT, Google Sheets, Google Docs, Google Drive, Dropbox, OneDrive

I'm a fast learner who quickly adapts to new tools, follows established workflows, communicates professionally, and takes pride in providing accurate, efficient, and customer-focused support. Whether it's assisting customers, coordinating with fulfillment teams, managing backend operations, or supporting daily business needs, I bring reliability, attention to detail, and a proactive mindset to every task.

If you're looking for a trustworthy Virtual Assistant who can represent your brand professionally and help your business grow, I'd love the opportunity to be part of your team.