Executive Assistant, Leadership & Property Management

Managing Reservations Across Platforms: Handle reservations through various booking platforms, including Airbnb, Booking.com, and Expedia. Guest Support and Communication: Provide prompt, courteous responses to guests' queries, concerns, and requests while working remotely, maintaining a positive guest experience. Calendar Management and Booking Optimization: Effectively manage booking calendars to maximize occupancy, ensuring availability. Maintenance and Cleaning Resolution: Address maintenance and cleaning concerns swiftly, coordinating with the appropriate teams to ensure a high standard of property upkeep

Supervise and support the Guest Experience Associates to ensure smooth day-to-day operations, focusing on accuracy, timeliness, and service quality. Oversee the vetting process for all guest bookings across multiple property portfolios, ensuring compliance with verification protocols. Act as the main point of contact for escalations and coordination between Team Leads, site teams, and the Guest Experience Associates. Monitor team performance metrics (e.g., North Star KPI, YTD vetting completion, and case closure rates) and provide actionable coaching or feedback. Conduct quality audits on vetting cases, guest communications, and booking management to maintain operational standards. Assist in developing and implementing SOPs, workflows, and documentation to improve team efficiency and accountability. Facilitate training sessions and one-on-one coaching to enhance team capability and reinforce process knowledge.

Administrative work such as research, data gathering and report preparation, scheduling, and email management. Prepare documents for meetings. Call clients to request or follow up on documents and manage customer relationships. Accommodation booking such as flight, hotel, and car rental. Compiling and organizing reports detailing income, expenses, taxes, and mileage.

Conducting psychometric assessments utilizing the Basic Personality Inventory, Purdue Non-Language Test, autobiographical methods, Beck’s Depression, Beck’s Anxiety, and Sentence Completion for Adolescence and Married Adults. Thoroughly reviewing and inputting test outcomes with efficiency and timeliness. Performing intake interviews for. Executing psychometric interviews. Compiling and writing narrative reports derived from interviews. Aiding the Psychologist during presentations, talks and programs. Conducting research on subjects for mental health program discussions.